Refund policy

You have the right to cancel or return your order within 14 days after receiving your item, in accordance with European Union consumer protection law.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase is required.

To request a return, please contact us at what@everydogknows.com. Once your request is approved, we will provide instructions on how and where to send your return. Items sent back without first requesting a return will not be accepted.

Returns must be shipped within 5 days after the return request has been approved.

Damages and Issues

Please inspect your order upon reception and contact us immediately at what@everydogknows.com if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and resolve it.

Non-Returnable Items

For hygiene reasons, we cannot accept returns of products that have been opened or used. Sale items and gift cards are also non-returnable.

Exchanges

The fastest way to ensure you receive the item you want is to return the original product once your return is approved and place a new order.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or payment provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at what@everydogknows.com.