We aim to process and dispatch all orders within 1–2 business days.

Once shipped, standard delivery within the European Union generally takes 2–5 business days, depending on the destination.

During peak periods or launches, delivery times may vary slightly, but every order is carefully prepared and fully tracked from dispatch to delivery.

As soon as your order is dispatched, you will receive a shipping confirmation email containing your tracking link.

If you cannot find the email, please check your spam or promotions folder, or contact us directly and we will be happy to assist you.

Yes. Every Dog Knows formulas are developed with a balanced cosmetic approach designed to support both coat quality and skin comfort.

For particularly delicate or reactive skin, we recommend our Sensitive Skin Relief Shampoo, created with a gentler cleansing system suitable for regular use.

If your dog has a diagnosed medical skin condition, we always recommend consulting your veterinarian before introducing any new grooming product.

The ideal routine depends on your dog’s coat type, texture, lifestyle, and grooming needs.

Long or easily tangled coats may benefit from additional conditioning and detangling support, while short coats often require lighter maintenance-focused care.

To make product selection easier, our Shop includes filters by coat type and grooming goal, helping you quickly find the most suitable formulas for your dog.

You can also explore our Care Guide for more detailed recommendations and routines.

If you are unsure, feel free to contact us — we are always happy to help you build the right ritual for your dog.

Yes. Every Dog Knows works with professional groomers, salons, concept stores, and selected retail partners.

The formulas were developed with professional grooming performance in mind while maintaining a refined luxury retail identity.

For wholesale, distribution, retail, or partnership inquiries, please select “Business & Partnerships” in the contact form and our team will get back to you.

To find the nearest retailer or professional partner, you can also explore our Stockists list.

You may request a return within 14 days after receiving your order, in accordance with EU consumer protection law.

Products must be unused, unopened, and returned in their original packaging.

Due to hygiene reasons, opened products cannot be returned. To initiate a return, please contact us and we will provide the next steps.