Privacy policy

Last updated: September 4, 2026

Every Dog Knows operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Every Dog Knows is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

SECTION 1 - PERSONAL INFORMATION WE COLLECT OR PROCESS
When we use the term "personal information", we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or has been de-identified so that it cannot identify or reasonably be linked to you.
Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact details, including your name, address, billing address, shipping address, phone number and email address.
  • Financial information, including payment card information, transaction details, payment confirmation and other payment details.
  • Account information, including your username, password, security questions, preferences and settings.
  • Transaction information, including items you view, place in your cart, add to your wishlist, purchase, return, exchange or cancel, as well as previous transactions.
  • Communications with us, including information you provide when contacting customer support or otherwise communicating with us.
  • Device information, including information about your device, browser, network connection, IP address and other unique identifiers.
  • Usage information, including information about how and when you interact with or navigate the Services.


SECTION 2 - PERSONAL INFORMATION SOURCES
We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
  • From our service providers, including when we engage them to provide technology or services and they collect or process personal information on our behalf.
  • From our partners or other third parties.


SECTION 3 - HOW WE USE YOUR PERSONAL INFORMATION
Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

  • Provide, Tailor and Improve the Services. We use your personal information to provide the Services, perform our contract with you, process payments and orders, remember your preferences, manage your account, arrange shipping, facilitate returns and exchanges, enable reviews, and improve or personalise your shopping experience.
  • Marketing and Advertising. We may use your personal information for marketing and promotional purposes, including sending communications by email, text message or post, and displaying advertisements for products or services on our Services or other websites, where permitted by applicable law.
  • Security and Fraud Prevention. We use personal information to authenticate accounts, provide secure payment and shopping experiences, detect and investigate possible fraudulent, illegal or malicious activity, and protect the Services and our users.
  • Communicating with You. We use personal information to provide customer support, respond to enquiries and maintain our business relationship with you.
  • Legal Reasons. We may use personal information to comply with applicable law, respond to valid legal process, participate in legal proceedings where necessary, and enforce or investigate potential violations of our terms or policies.


SECTION 4 - HOW WE DISCLOSE PERSONAL INFORMATION
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. These circumstances may include:

  • With Shopify, vendors and other third parties that provide services on our behalf, including IT management, payment processing, analytics, customer support, cloud storage, fulfilment and shipping.
  • With business and marketing partners that provide marketing or advertising services, where permitted by applicable law.
  • When you direct, request or otherwise consent to disclosure, such as where information is required to ship an order or when using third-party social media or login integrations.
  • With our affiliates or other entities within our corporate group.
  • In connection with a business transaction, legal obligation, court order or other valid legal process, or where necessary to protect or defend the Services, our rights, our users or others.


SECTION 5 - RELATIONSHIP WITH SHOPIFY
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.
Information you submit may be transmitted to and shared with Shopify and other third parties that may be located outside your country of residence.
To learn more about how Shopify processes personal information and the rights available to you, please review the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

SECTION 6 - THIRD-PARTY WEBSITES AND LINKS
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms.
We are not responsible for the privacy, security, accuracy or reliability of third-party websites or platforms.

SECTION 7 - CHILDREN'S DATA
The Services are not intended for use by children, and we do not knowingly collect personal information about children under the age of majority in their jurisdiction.
If you are the parent or guardian of a child who has provided personal information to us, you may contact us using the details below to request deletion of that information.

SECTION 8 - SECURITY AND RETENTION OF YOUR INFORMATION
No security measures are perfect or impenetrable, and we cannot guarantee absolute security. Information transmitted to us may also not be secure while in transit. We therefore recommend that you do not use unsecured channels to communicate sensitive or confidential information.
How long we retain personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce contracts and policies.

SECTION 9 - YOUR RIGHTS AND CHOICES
Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute and may apply only in certain circumstances.

  • Right to Access / Know. You may have the right to request access to personal information that we hold about you.
  • Right to Delete. You may have the right to request deletion of personal information we maintain about you.
  • Right to Correct. You may have the right to request correction of inaccurate personal information.
  • Right of Portability. You may have the right to receive a copy of certain personal information and, in some circumstances, request that it be transferred to another party.
  • Managing Communication Preferences. You may opt out of promotional emails at any time using the unsubscribe option included in those communications. We may still send non-promotional communications concerning your account or orders.

If you reside in the UK or European Economic Area, subject to applicable exceptions and limitations, you may also have the following rights:

  • Objection to Processing and Restriction of Processing. You may have the right to ask us to stop or restrict processing of personal information for certain purposes.
  • Withdrawal of Consent. Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

You may exercise applicable rights by contacting us using the details below.
To learn more about how Shopify processes personal information, including information processed independently by Shopify, please visit privacy.shopify.com.
We will not discriminate against you for exercising your privacy rights. Where permitted or required by law, we may need to verify your identity before processing a request. We will respond within the timeframe required by applicable law.

SECTION 10 - COMPLAINTS
If you have concerns about how we process your personal information, please contact us using the details below.
Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority. For the EEA, a list of supervisory authorities is available through the European Data Protection Board.

SECTION 11 - INTERNATIONAL TRANSFERS
We may transfer, store and process your personal information outside the country in which you live.
Where personal information is transferred outside the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, equivalent UK mechanisms, or transfers to countries recognised as providing an adequate level of data protection, as applicable.

SECTION 12 - CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons.
We will publish the revised Privacy Policy on this website, update the "Last updated" date and provide any additional notice required by applicable law.

SECTION 13 - CONTACT INFORMATION
If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise any rights available to you, please contact us at:
what@everydogknows.com
Ambiansa SAS
181 Avenue Victor Hugo
75016 Paris
France
For the purposes of applicable data protection legislation, Ambiansa SAS is the data controller of your personal information.